Published: 15 September 2026
At Onside Kids Club, we respect your privacy and are committed to looking after the personal information you share with us.
This policy explains how we handle information when you visit www.onsidekidsclub.co.uk, make an enquiry or contact our team.
Who we are
Onside Kids Club is operated by Onside Holdings Ltd, the data controller responsible for personal information covered by this policy.
Address: Woodcote House, Leek Wootton, CV35 7QT
Email: privacy@onsidelive.co.uk
Website: www.onsidekidsclub.co.uk
Information we collect
Depending on how you use our website and contact us, we may collect:
- Your name, email address and telephone number.
- Your preferred setting and the childcare you are interested in.
- Information you provide in enquiries and correspondence.
- Your preferences about receiving updates.
- Technical information, including your IP address, browser type and website access logs.
Please only provide information relevant to your enquiry. Children’s detailed medical information, safeguarding records and payment details should not be submitted through a general website enquiry.
How and why we use your information
We use your information to answer questions, help you find suitable childcare, direct enquiries to the relevant team and maintain a secure, reliable website.
Our legal grounds depend on the purpose:
- Steps towards a contract: responding to requests you make about arranging childcare with us.
- Legitimate interests: answering general enquiries, managing correspondence and protecting the website against misuse.
- Consent: where we ask for your agreement to optional marketing or technologies that require consent.
- Legal obligations: where we need to retain or disclose information to comply with the law.
Providing enquiry information is voluntary, but without relevant details we may be unable to answer your question or help with your request.
Bookings and children’s information
Our website links to setting-specific Onside Live booking pages, where parents and carers can register, add children’s details and book sessions.
The booking process may require information about your child, emergency contacts, authorised collection arrangements and any medical conditions, allergies or additional needs relevant to their care.
Please read the privacy information provided by the relevant booking service. It should explain who is responsible for those records, how they are used and the grounds for processing them, including sensitive information.
This policy covers the main Onside Kids Club website and related enquiries. It does not replace the privacy information covering childcare provision, attendance, payments or safeguarding records.
The website is intended for parents and carers, rather than for children to submit their own information.
Marketing and updates
Where we have your consent, or another lawful permission to do so, we may send information about our clubs, booking launches and offers.
You can stop marketing emails at any time by using the unsubscribe link or emailing privacy@onsidelive.co.uk.
Opting out of marketing does not stop essential communications about existing bookings or your child’s care.
Who we share information with
We may share relevant information with:
- Authorised team members responsible for responding to your enquiry.
- Providers supporting our website hosting, IT, email and enquiry systems.
- Professional advisers where necessary to address a complaint or legal matter.
- Authorities where disclosure is required by law or is necessary and lawful to protect someone’s safety.
We limit sharing to information needed for the relevant purpose. Suppliers handling information on our behalf must do so under appropriate data protection arrangements.
If your enquiry needs to be passed to a setting operated by a separate organisation, we will explain who will receive it.
We do not sell personal information.
International data transfers
Some technology providers may process information outside the UK. Before using arrangements involving a restricted international transfer, we must ensure appropriate protection is in place, such as UK adequacy regulations or approved contractual safeguards.
You can contact us for details of any overseas processing applicable to your information and how to obtain information about the relevant safeguards.
How long we keep information
We keep personal information only for as long as it is needed for the purpose for which it was collected.
For enquiries, we consider whether the matter remains open, whether further follow-up is needed and whether it leads to a booking. Information may need to be retained longer to resolve complaints, meet legal obligations or establish or defend legal claims.
Technical records are kept for the period needed to maintain security and investigate faults or misuse.
If you unsubscribe from marketing, we may keep a minimal record of your preference so that we can continue to respect it.
Booking and childcare records are subject to their own retention arrangements.
Cookies and similar technologies
Cookies and similar technologies can help websites operate, remember preferences and understand how visitors use them.
Where our website uses these technologies, we will provide information about their purpose and duration. Where consent is required, we will ask before using them and provide a way to withdraw it.
Simply visiting or continuing to browse our website does not constitute consent to optional tracking.
You can also manage cookies through your browser settings, although blocking essential cookies may affect website functionality.
Keeping information secure
We take appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Access is limited to people who need the information for their work.
No website or method of electronic communication can be guaranteed completely secure. Please contact us if you believe information shared with us may be at risk.
Your rights
Depending on the circumstances, you have the right to:
- Request access to your personal information.
- Ask us to correct inaccurate or incomplete information.
- Request deletion or restriction of its use.
- Request a transferable copy of certain information.
You can object to processing based on legitimate interests. You can also object to direct marketing at any time.
Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal.
To make a request, email privacy@onsidelive.co.uk. We may need to confirm your identity. We normally respond within one month and will explain if an extension or an exception applies.
Questions and complaints
Please contact privacy@onsidelive.co.uk if you have concerns about how we handle your information.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office:
ico.org.uk/make-a-complaint
Changes to this policy
We may update this policy to reflect changes to our website, services or data protection requirements. Any revised version will appear on this page with its updated date.